T-Mobile has rolled out a free offer to win back loyalty after customer losses.

Artificial intelligence is reshaping customer experience by connecting every stage of the omnichannel retail journey – from ...

Customers want brands to recognize them as loyal customers, and they’re looking for more than discounts or rewards, according to EY’s Patricia Camden.

Chime and similar platforms reach millions of users outside proprietary c-store loyalty programs, Convenience and Energy ...

Tech should work within the transaction itself to understand shopper behavior, context and intent in real time.

Your worst moments will become your greatest opportunities for building true customer loyalty.

Signing up for grocery store loyalty programs seem like a smart way to save, but there's more happening behind the scenes ...

Sure, Texas Roadhouse is known for its supreme steak, but when the chain made a change to this particular item, it caused ...

Dog N Suds in Lafayette opened for its 70th season, drawing loyal customers from across the region despite snow and wind.

Loyalty in the digital era is neither automatic nor unconditional. According to new research from Optimove Insights, consumers actively choose the brands they remain loyal to, and they expect those ...

Ecobank Ghana last Friday climaxed its nationwide 5Star Enjoyment Promotion, rewarding more than 4,000 loyal customers with cash prizes, vouchers, and insurance packages.The grand finale, staged in ...