They're the unsung heroes of all emergencies. The first responders are the call takers and dispatchers who send services such ...

Laura Noonan to President of 800response and Chief Operating Officer of the CallFinder Division. In her expanded role, Noonan will lead all Sales and Marketing strategy for 800response, while also ...

Frix Labs, founded by 21-year-old Ofri Kauf, introduces an AI-powered solution that ensures every inbound call is answered ...

The system uses a virtual assistant named Ava to instantly answer calls on its non-emergency line, which fields calls for ...

Ascensus, the leading independent technology and service platform powering savings plans across America, today announced outstanding service performance during the company's 2025 end-of-year season ...

NIMHANS and Namma 112 integrate to efficiently route mental health distress calls, ensuring timely and appropriate responses ...

Intelligent comms provider launched three AI platforms, expanded partnerships, hired a U.S. sales leader, and topped ...

This year, voice AI can improve IVR systems, but only if compliance, safety, and stability are ensured from the get-go.

AurionX, Inc. today announced the launch of AurionX, an AI-managed call center delivered as a managed service. Powered by ...

Indonesia's Cooperatives Minister Ferry Juliantono on Wednesday inaugurated a call center to facilitate residents and ...

ADMINISTRATIVE LEAVE PER DEPARTMENT. >> PROTOCOL. 12 NEWS INVESTIGATES A SCAM THAT HIT HARD IN WISCONSIN, DRAINING SENIORS LIFE SAVINGS. WE’RE LEARNING. FBI AGENTS BUSTED CALL CENTERS IN INDIA LINKED ...