New Orleans-based Ochsner Health launched a virtual emergency department in October 2024 to address persistent overcrowding across its hospitals in Louisiana, Mississippi and Alabama. The model is ...

Ascensus, the leading independent technology and service platform powering savings plans across America, today announced outstanding service performance during the company's 2025 end-of-year season ...

The city of Long Beach will soon be using artificial intelligence to review 911 calls as part of a first-of-its-kind program, and officials assure it's not meant to replace jobs.

NIMHANS and Namma 112 integrate to efficiently route mental health distress calls, ensuring timely and appropriate responses ...

Intelligent comms provider launched three AI platforms, expanded partnerships, hired a U.S. sales leader, and topped ...

AurionX, Inc. today announced the launch of AurionX, an AI-managed call center delivered as a managed service. Powered by ...

Indonesia's Cooperatives Minister Ferry Juliantono on Wednesday inaugurated a call center to facilitate residents and ...

Operator: Welcome to the Invesco Mortgage Capital Fourth Quarter 2025 Earnings Call. [Operator Instructions] As a reminder, this call is being recorded. Now I’ll turn the call over to Greg Seals, ...

European law enforcement authorities dismantled a fraud network operating call centers in Ukraine that scammed victims across Europe out of more than 10 million euros. Authorities from the Czech ...

NASHVILLE, Tenn. (WKRN) — A Tennessee nonprofit has raised the alarm over a new plan involving the U.S. Immigration and Customs Enforcement. ICE is looking to build a “national call center” in ...