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Empathy is a strategic capability that has a direct impact on decision-making quality, trust, retention and organizational resilience.

Empathy is an emotion or state of being that allows one person to connect emotionally and cognitively with another person. Specifically, it refers to being able to “put oneself in someone else’s shoes ...

Most people have a capacity for empathy. The innate ability to feel for the plight of others and put oneself in their shoes is present from the time we are small children. Empathy often helps us with ...