In a culture obsessed with speed and scale, the real advantage comes from listening to customers and prioritizing their trust ...

The central bank also proposed that banks should call customers only after getting their consent and restrict to doing so in ...

DALIAN, LIAONING, CHINA, January 20, 2026 /EINPresswire.com/ -- DALIAN, China — As global packaging demand continues to ...

Real innovation starts when teams stop chasing features and hype, listen deeply to customers, and design products around the whole journey, not just one user.

If you talk to founders, marketers, or operators long enough, you’ll hear the same complaint: “We get feedback everywhere, but none of it tells a clear story.” Reviews live on Google. Surveys sit in ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, and enhancing user experiences.

A senior leader I coached was on the verge of quitting after receiving his 360-degree review. For most of his career, he’d been praised and promoted for having a strong voice, challenging others, and ...

From the Department of Bizarre Anomalies: Microsoft has suppressed an unexplained anomaly on its network that was routing traffic destined to example.com—a domain reserved for testing purposes—to a ...