The chatbot craze began in 2016 with Facebook’s announcement of a developer-friendly platform to build chatbots on Facebook messenger. Soon, chatbots were heralded as the next stage of the ...

What if your next interaction with a virtual assistant felt as natural as chatting with a friend? Imagine asking a question aloud, seamlessly switching to typing a sensitive detail like your email ...

Google plans to bring AI-like features to search similar to the large language-model technology in ChatGPT, Alphabet and Google CEO Sundar Pichai said during the company’s Q4 2022 earnings call ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...