New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...

Three businesses in a variety of industries earned consecutive Talk Awards for their award-winning customer service.

Three swimming pool/spa contractors earned consecutive Talk Awards for their award-winning customer service. LAPEER, ...

Customer intimacy is not just a buzzword. It’s a mindset. A commitment to making the customer feel seen, heard, and valued, ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% of consumers saying chatbots fail to resolve their issue ...

A new report identifies 25 high-paying remote jobs, actively hiring and requiring little prior experience, many with salaries ...

The company has made public statements confirming that it does not use Persona for age assurance, or unlawfully collect biometrics.

"We should have provided more detail about our intentions and how the process works," says Discord co-founder and CTO ...

Due to some recent changes in my life, I have had to call some government institutions. If you have ever had to do this, you know the dreaded drill.

Discord is delaying the global rollout of its age verification system until the second half of 2026 following user backlash ...

This most recent iteration of the virtual agent builds on Zoom AI Companion 3.0 to enable multi-step workflow automation across compatible systems.

This post explores how ultrasonic welding delivers durable bonds and supports efficient, sustainable production across ...