When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

We all dread problems that send us to customer service. Phone calls drop while you're navigating an endless maze of menu options, none of which seem to help. When you finally do reach a point where ...

Amit Kumar was trained as a Mechanical Engineer with specialization in thermal engineering from the University of Roorkee (now Indian Institute of Technology, Roorkee) where he was awarded the ...