New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...
As packaging complexity rises, the industry faces gaps in data, inspection, and process integration.
Jeffrey Borek of IBM and Jens Neuhüttler of Fraunhofer Institute bring service science and innovation leadership to ...
According to, 73% of South African small and medium businesses have already invested in AI technologies, while 76% plan ...
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