The system uses a virtual assistant named Ava to instantly answer calls on its non-emergency line, which fields calls for ...

RingCentral, Inc. is growing ARR at a high-single-digit pace, fueled by improving attach rates on AI products. Learn more ...

New Orleans-based Ochsner Health launched a virtual emergency department in October 2024 to address persistent overcrowding across its hospitals in Louisiana, Mississippi and Alabama. The model is ...

Ascensus, the leading independent technology and service platform powering savings plans across America, today announced outstanding service performance during the company's 2025 end-of-year season ...

The city of Long Beach will soon be using artificial intelligence to review 911 calls as part of a first-of-its-kind program, and officials assure it's not meant to replace jobs.

NIMHANS and Namma 112 integrate to efficiently route mental health distress calls, ensuring timely and appropriate responses ...

Intelligent comms provider launched three AI platforms, expanded partnerships, hired a U.S. sales leader, and topped ...

A proposal for a supplemental communications center that will house 911 dispatchers with the Metropolitan Police Department ...

This year, voice AI can improve IVR systems, but only if compliance, safety, and stability are ensured from the get-go.

AurionX, Inc. today announced the launch of AurionX, an AI-managed call center delivered as a managed service. Powered by ...

Indonesia's Cooperatives Minister Ferry Juliantono on Wednesday inaugurated a call center to facilitate residents and ...