Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Just in time for Black Friday, Cyber Monday and the ...

“You are the same today as you’ll be in five years except for two things: the books you read and the people you meet,” wrote author and speaker Charlie ‘Tremendous’ Jones. There is no faster path to ...

SUNNYVALE, Calif., Sept. 20, 2024 /PRNewswire/ -- Your Hidden Profit Center: Mastering the 5 A's of Successful Customer Engagement by Brett Frazer introduces customer service leaders to a simple ...

HVAC Customer Service Handbook: How to Stay Cool When Customers Get Hot is a book to help HVAC contracting companies' dispatchers, service techs, and management with customer service situations.

From time to time, in my work as a customer service consultant, I run into company leaders who wake up on a random weekday morning, suddenly and unstoppably gung ho on improving customer service ...