A private gauge of China’s service activity showed expansion at the softest pace in six months, weighed by slowing sales. The RatingDog China general services purchasing managers index fell to 52.0 in ...

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Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Customer service has traditionally been viewed through a simple lens: as a cost center that handles problems, manages risk and keeps customers from escalating complaints. Finance teams measure ...

If your students love How the Grinch Stole Christmas, they’ll light up at this writing activity. These printable Grinch writing prompts turn a familiar holiday favorite into a meaningful literacy ...

The Trump administration announced a final rule Thursday to change the Public Service Loan Forgiveness (PSLF) program so workers involved in organizations that engage in “unlawful activities” won’t ...

Add Yahoo as a preferred source to see more of our stories on Google. The Trump administration announced a final rule Thursday to change the Public Service Loan Forgiveness (PSLF) program so workers ...

Contact centers are increasingly adopting AI agents as part of their journey to become autonomous. During this time of rapid transformation, the need for a robust system to monitor agent activity is ...

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That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

“These are the ones who have made the covenant of baptism, and you see them really using their discipleship in ways that are meaningful in God’s kingdom and in the Church,” Sister Browning said. “For ...