This first-time rental car customer crashed the vehicle within 24 hours of taking the wheel. He thought the loss damage waiver provided full coverage. What went wrong?

PhD student, Rayhan Rashed, doesn’t have a personal vehicle and he doesn’t have car insurance. So when he recently rented a car for the first time, he wisely purchased Hertz’s Loss Damage Waiver (LDW) ...

Could an ombudsman columnist who routinely writes about tourist scams become the target of one herself? The answer is, of course, “Yes.” No traveler is immune to the possibility of a brush with a bad ...

PhD student, Rayhan Rashed, doesn’t have a personal vehicle and he doesn’t have car insurance. So when he recently rented a car for the first time, he wisely purchased Hertz’s Loss Damage Waiver (LDW) ...

If an AI scanner fails to flag pre-existing damage on your rental car, you could be wrongly charged for repairs. But could those same images actually vindicate you in the end? One Sixt customer just ...

Like every savvy traveler, Kathy Mason inspected her recent rental car very carefully before driving it off the lot. The vehicle had no visible damage, and she says she returned it in the same ...

Consumer Rescue often receives requests for help from our readers who have found themselves fighting a car rental agency over expensive problems or mistakes encountered during their rentals. These ...

If you don’t smoke, I’m pretty sure you don’t pack cigarettes, marijuana, or a crack pipe when you go on vacation. Life-long nonsmoker Jason Gladden certainly didn’t bring any of that when he recently ...

Just days into Joe Vandetta’s recent Florida family vacation, a drunk driver crashed head-on into his rental car. Luckily, the hit-and-run accident didn’t cause serious injuries, and the Vandettas — ...

The Consumer Rescue advocacy team resolves problems between consumers and the businesses that they patronize. We do this via direct mediation with companies — always free of charge. These articles are ...

What if you sent $500 to the wrong person by mistake using Zelle — and that stranger refused to give back your money? That’s the shocking situation in which Rossin Asilo recently found herself. Using ...