Companies that want higher levels of customer confidence should focus more on removing surprises. Confidence isn’t created by explanations. It’s created by consistency and clear expectations.

After 20 years operating a family business and now as the founder of a startup beverage company, I've seen many leadership styles. But one trait consistently stands out among the most successful ...

Today, when people are left in the dark, they don’t stay quiet, Jennifer Simpson Carr and Brenda Plowman write—they fill in the gaps. In an environment where silence often breeds suspicion, and ...

Humility isn’t just a personality trait — it’s a system. The strongest cultures are built by leaders who design transparency into how decisions get made. Cultures built on a leader’s personality are ...