Robert S. Friedman, a partner at Kelley Drye & Warren, and Mark E. McGrath, a senior associate at the firm, discuss recent decisions involving personal jurisdiction and electronic contacts, along with ...

New service offers a safe and convenient way for customers to shop for ACUVUE® colored contact lenses online further strengthening the brand’s omnichannel strategy. NEW YORK--(BUSINESS WIRE)--Perfect ...

Many contact center vendors have based their business models around selling solutions that support live contact center agents. These typically sell at $100 to $250 per seat, with basic IVR ...

On June 30th, 2022, the Ninth District Court of Appeals issued a significant decision in Magnum Asset Acquisition, LLC v. Green Energy Technologies, LLC. The Court decided that virtual communication ...

Most people can visualize the classic customer service environment: hundreds of agents sitting side-by-side in a large contact center, all working off the same script, working the same shifts and ...

(CNN) — As the Covid-19 pandemic swept the globe in early 2020, people around the world found themselves confined to their homes and limited to speaking to friends and loved ones via phone or video ...

Is a Virtual Contact Center Viable for Busy Companies? Your email has been sent Discover why a virtual contact center is a no-brainer for cutting costs, enhancing customer experiences, and letting ...

There are plenty of practical benefits gained by implementing a virtual contact center in your organization, ones that have nothing to do with preparing for a worst-case scenario—which we’ve all ...

Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter. Discover how a multichannel contact center works, how to deploy one, its benefits, and ...

Increased loneliness was reported among those who communicated virtually during the pandemic. The study surveyed over 6,500 people over 60 in the UK and the US both before and during the pandemic. The ...

As the Covid-19 pandemic swept the globe in early 2020, people around the world found themselves confined to their homes and limited to speaking to friends and loved ones via phone or video chat. But ...