When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

The rapid ascent of cloud computing has fundamentally reshaped IT landscapes across the globe. As organizations transition to cloud-based systems and services, the role of support engineering is ...

The UAS Flight Test Support Engineer generally has overall responsibility for the planning of a specific flight test phase, which includes preparing the test plans in conjunction with other analytical ...