In the evolving landscape of hotel hospitality, tipping remains a nuanced practice that many guests navigate with uncertainty. As hotels introduce new tipping methods, guests are often left grappling ...

For hospitality brands to inspire loyalty, they need to deliver a consistently stellar guest experience — but many hotels haven’t been able to hire enough staff members to meet the high level of ...

Oman Air has launched a major revamp of its guest servicing operations to deliver a more responsive, seamless, and connected travel experience. Key improvements include expanded call centre capacity, ...