Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...

Creating great guest experiences is key for quick service and fast-casual restaurants. But quality food, friendly staff, and a pleasant atmosphere aren't the only things that QSR leaders should focus ...

Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. May 07, 2025, 01:44pm EDT A sign for "Self Service Check-in ...

When restaurant customers order from a self-service kiosk while a line forms behind them, they feel rushed, prompting them to buy less and stick to familiar items instead of browsing for something new ...

Apple has expanded its Self Service Repair Program, allowing hardware tinkerers to fix hardware issues with their iPad at home for the first time. Apple launched the Self Service Repair Program in ...

Imagine this: You make your way through the airport security line, send your bags through the scanner, empty your pockets and go through a body scanner — all with little to no interaction with a TSA ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. McDonald’s kiosks have helped streamline the order ...

Designed to streamline ordering, self-service kiosks have inadvertently increased the workload for kitchen staff by generating larger and more customized orders, particularly during peak hours.

Salesforce is jumping into the AI agent world with a new service that builds on the company's Einstein platform for AI. The new Einstein Service Agent is a generative AI-powered self-service ...

Wisconsin has introduced new self-service vehicle emission testing kiosks. The new test-only facilities are located in Milwaukee and Oak Creek (addresses below). Emissions inspections remain free to ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...