B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to commercial growth.

Postpaid Average Revenue Per Account (Postpaid ARPA) - Average monthly postpaid service revenue earned per account. Postpaid service revenues for the specified period divided by the average number of ...

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

Your customers want answers and they want them right now. The results from Forrester's annual Customer Experience Benchmark Surveys are in, and "Did the company resolve all my problems on the first ...

LONDON, Ontario--(BUSINESS WIRE)-- CARFAX Canada proudly announces the launch of its new Service Suite, an all-in-one customer engagement solution designed to help Canadian dealerships and service ...

Brex reports that recurring revenue, a predictable income stream, is key for modern business growth and stability, ...

When I bought my first marketing automation (MA) system in 2004, the idea that marketing could impact revenue was the driving force. A life-long sales leader turned marketing leader, I knew our ...