I love using fountain pens. There’s just something about the feeling of a practical piece of art acting as a conduit for putting deep thoughts on paper. Plus, there are a lot of great ink colors. One ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

Customers today are accustomed to highly personalized, seamless brand experiences. Waiting until something goes wrong is no longer an option in customer experience (CX). That's why forward-thinking ...