It’s not uncommon for managers to take a prescriptive approach to leadership by providing team members with specific instructions on how to accomplish tasks. Unfortunately, this can stifle creativity, ...

Feeling entitled, or deserving or just plain covetous? You have discovered that you are encroaching on your neighbor's property. In California, two inconsistent doctrines can apply to allow you to ...

Contact center technology should help you to understand your customers and respond to them when and how they prefer. It should empower IT teams to deliver what your business needs with value that ...