Research: In his newest research, Professor Qi seeks to apply operations management principles and techniques to resolve customer service issues in a variety of fields, such as healthcare service and ...

Lean principles have proved incredibly effective for future-proofing organizations from wasting resources. Though the philosophy originated in manufacturing, its adaptability has made it essential for ...

Our population is booming and one of the establishments that bear its impact is our hospitals. Long queues, unattended patients, discontent relatives and aloof staff – this is a reality we cannot ...