Microsoft has come out with support for unified communications in a big way with its Live Communications Server portfolio. Traditional telephony suppliers, including Alcatel, Avaya, Cisco, Genesys, ...

As Microsoft Unified Support costs continue to climb, many organizations struggle to determine whether they’re truly getting value for their support spend. With complex pricing models, formula-based ...

Microsoft's decision to replace its Premier Support model with Unified Support has been a costly one for many enterprises. According to Gartner’s most recent Market Guide for Microsoft Product Support ...

NEW YORK — Microsoft Corp. and Nortel Networks Ltd. yesterday jointly announced a road map for delivering unified communications technologies as part of a development and marketing alliance they ...