Why do some organizations manage to run their IT services efficiently and effectively? Today I want to discuss some recent research into that question that bears on computer security incident response ...

This is a cautionary tale. A common thread ties together the work of Frederick Taylor and the pioneers of scientific management at the beginning of the 20th century, the industrial engineers who ...

You’ve deployed the technology. Now it’s time to gauge the payoff. In many organizations, winning support for your initiatives from senior management means demonstrating the ROI of your IT ...

In a previous blog (“Management by the Numbers”), an assertion was made that customer-established quality, on-time delivery and price performance targets weren’t producing optimal supplier operational ...

Your CFO continually asks you to reduce inventory to control costs, yet you need that inventory to ensure on-time delivery to your customers. A particular plant keeps too many parts on hand, yet the ...