Athletic brands such as Nike and Adidas have a digital challenge. According to Catchpoint, which compiled a Digital Experience Score analyzing the to 20 athletic footwear and apparel brands by revenue ...

Consumers are using their insurers' websites, mobile apps and other digital platforms in greater numbers, but their experiences often fall short of expectations, according to a new report. Analysts at ...

Cigna Healthcare leads in member satisfaction with digital experience among commercial health plans, while UPMC Health Plan ranks highest among Medicare Advantage plans, according to a new report. The ...

An inaugural J.D. Power study reveals that mortgage servicers lag in mobile app development, impacting customer satisfaction. While some servicers meet industry standards, many apps lack features that ...

TROY, Mich.: 10 Sept. 2025 — There was a time not long ago when multifactor authentication processes and other digital security measures were dismissed as an annoyance by website and mobile app users.

Consumers and small businesses alike now expect intuitive, always-on digital banking With competition intensifying and ...

Health insurance members across both commercial and Medicare Advantage plans are increasingly using their plan's websites and mobile apps as their primary conduits of communication, but the quality of ...

It goes without saying that it’s important for auto lenders to have a user-friendly website. A smooth and easy experience on a website or mobile app can have a big impact on the overall experience of ...

TROY, Mich.: 20 Nov. 2025 — Does your wealth management website or mobile app look more like a Wall Street trading floor than a boring corporate brand page? It’s no accident. According to the J.D.