Eighty-five percent of customer service leaders will explore or pilot customer-facing conversational generative artificial intelligence solutions this year, according to a survey by Gartner. The ...

How and why has my interest in Sprinklr shifted from CCaaS? In a conversation with Ragy Thomas, Founder and Co-CEO, Sprinklr, I hypothesized that enterprises are no longer making CCaaS decisions, they ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced a partnership with Contact Center as a ...

Historically, in its most simple definition, the “supply chain” division of retail was the one in charge of getting stuff in, maybe storing it for a while — maybe not (cross-docking) — and then ...

The Commercial Vehicle Aftermarket Sales Professionals Network will support growth and expertise in sales roles.

From sales and customer service, to retail and hospitality, employers in customer-facing functions are facing a challenging labor market. In fact, there are more job openings than candidates, so ...