“You are the same today as you’ll be in five years except for two things: the books you read and the people you meet,” wrote author and speaker Charlie ‘Tremendous’ Jones. There is no faster path to ...

SUNNYVALE, Calif., Sept. 20, 2024 /PRNewswire/ -- Your Hidden Profit Center: Mastering the 5 A's of Successful Customer Engagement by Brett Frazer introduces customer service leaders to a simple ...

HVAC Customer Service Handbook: How to Stay Cool When Customers Get Hot is a book to help HVAC contracting companies' dispatchers, service techs, and management with customer service situations.

From time to time, in my work as a customer service consultant, I run into company leaders who wake up on a random weekday morning, suddenly and unstoppably gung ho on improving customer service ...

Please provide your email address to receive an email when new articles are posted on . After reading this issue’s cover story, I Googled “customer service books” and was directed to no less than 27 ...

Instead of pointing out what to do to improve your customer service (my usual mode of operations as a customer service consultant), today I’m going to point out the actions and mindsets that, if ...