SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Alexander Group, the leading revenue growth consultancy to Global 2000 companies, today unveiled the results of its new Customer Experience Research report. The ...

As trust erodes and AI accelerates, Experience 5.0 emerges as the framework connecting technology, ethics and human value.

With all the hype around artificial intelligence over the past few years, you’d think we would be tired of AI and moving on to the next big thing in customer experience (CX) by now. However, per our ...

STAMFORD, Conn.--(BUSINESS WIRE)--A majority of enterprises say customer experience drives their decisions on remote or hybrid work, according to new survey research from Information Services Group ...

Auto and home insurers have spent the past year adding dozens of new features and refinements to their mobile apps, such as automatic collision reporting capabilities, enhanced image upload and body ...

Outset is betting that AI-moderated research can evolve into a comprehensive customer experience management platform. The San Francisco-based startup announced Dec. 10 a $30 million Series B funding ...

A positive customer experience is fundamental to the success of any business, including B2B organizations. Qualtrics research found bad customer service could cost more than $3.7 trillion globally.

Medallia, a provider of customer and employee experience solutions, has launched Medallia Agile Research, a fully self-service advanced market research tool that will be fully integrated into Medallia ...