Looking to add key security features to its new Customer Relationship Management (CRM) product, Microsoft has inked a deal with Network Associates to marry a customer help-desk system with its CRM ...

CRM deployments heavily doused with artificial intelligence how-to features may be bucking a continuing consumer preference for human support over AI-powered solutions. Despite the growing emphasis on ...

The best helpdesk software is Zendesk, with solid customization tools, exemplary help and support options, and more features than any helpdesk software we tested. However, this doesn’t mean Zendesk is ...

TeamViewer, a provider of remote connectivity solutions, announced that its remote assistance platform is now fully integrated with Zoho CRM, a cloud-based customer relationship management platform ...

Customers are vital to any business, and customer relation management (CRM) software enables you to maximize every interaction. We help you choose the right CRM for your small business based on our in ...

Customer service can be a crucial differentiator for businesses of all sizes. Typically, customers demand fast, personalised, and consistent support across multiple channels and may even be willing to ...

The connection between HR and CRM applications is getting stronger, thanks to yesterday's announcement of PeopleSoft HelpDesk for Human Resources. What is the tie-in to CRM? According to Jim ...