Just so you know, this year, I’ll do even better than last year (notice by adding the word “even” it makes it seem like I did really well last year but will improve over that sterling performance.

Oh, wait, you probably think that I'm talking about which companies to watch in 2010. Nah. I already made those decisions. I'm talking about how to deliver the list. Should I do it the splitscreen ...

NEW YORK - March 1, 2010 - CRM magazine, the leading publication in the customer relationship management industry, announced the winners of its 2010 CRM Service Awards here today, in conjunction with ...

Retailers in the U.S. are convinced that customer relationship management (CRM) is one of the most important aspects of their business. However, the sector, in general, has failed to utilize the full ...