Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” ...

Interface Systems, a leading managed service provider of security, actionable insights, and purpose-built networks for multi-location businesses, announced the launch of an enhanced intelligent ...

The University of North Carolina at Wilmington wants an automated voice system that can answer and transfer calls through a voice recognition systems. The University of North Carolina at Wilmington ...